Refund policy
Returns
You may return most new, unworn items with original tags still attached within 14 days* of receiving your items for store credit. We must receive the item within the 14 day time frame. If the item is received outside of the designated time frame, the return will be rejected. All items must still have tags attached. Shipping fees are non refundable. Unfortunately, we cannot accept returns on sale items, holiday or gift cards.
*If shipped, the 14 day window begins from the day USPS tracking indicated the item was delivered. If you select pick up, 14 days begins from the day the items are fulfilled and ready for you to pick up*
ORDER ERRORS/DAMAGED ITEMS:
We will pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item(s). All original tags must still be attached. If the tags are not attached, then it is not returnable and will be rejected. You have 3 days from the day the order was received to report it as being damaged. We will not accept any error/damaged item(s) after this 3 day period for return. No exceptions. If you notice an item is defective and its been more than 3 days since delivery, we cannot replace the item. If the item is damaged during wear, we cannot replace the item. If you do not notice a damage until you remove the tags and/or wear it, we cannot replace the item. We aim to keep our prices affordable and by abiding by our policies, you will help that continue!
Exchanges
Due to daily inventory changes, we do not facilitate exchanges. You may reorder your item at your leisure or wait until your return has been processed and order using your store credit. You will only receive store credit. We do not issue refunds.
Additional Notes:
Why Not Boutique is not responsible for lost, returned, or stolen packages - if you would like special shipping please email us before you order. Once an item shows delivered with our tracking system you must contact your post office to find lost or stolen packages. All returns must be credited to the original account used to purchase the item(s). Returns are processed within 7-10 business days after you send the item(s) back. We highly recommend using a traceable carrier with tracking number. If you return more than five (5) items in a 30 day period, a 20% restocking/handling/shipping fee will be deducted from the return for each item returned. We do our best to help you decide the size you need before ordering so please let us know if you have any questions at all before ordering. Before ordering multiple sizes of one item, please ask us so we can help you with the fit!